Written by
Hannah Ostrowski Appliance Care EditorPublished October 26, 2026
VERIFIED
Error code11
ApplianceCooktop
Error 11 in brief
Shown on the display: 11
Reported fault: a key on the touch panel is jammed
Applies to: the older 30-inch induction cooktop with a ceramic glass top listed in service data sheet 318200282 Rev B
Owner steps, in the sheet’s sequence
Inspect the touch panel for anything resting on it or touching it, for example a utensil or a wire.
Take power away from the cooktop, let 30 seconds go by, then restore power.
If 11 comes back
Whatever remains is technician work, and the sheet orders it like this: verify the harnesses that join the ESEC-UIB to the touch panel, swap the ESEC-UIB, and only then swap the touch panel.
Codes close to 11
Code 14 also involves the touch panel, where its tail is reported missing.
Code 21 is a LIN network fault with no communication or a shorted bus.
Cooktop repair and service in San Francisco
Bay Area homes with a Frigidaire cooktop showing 11 can reach us at (415) 319-6371. Before calling, jot down the model number and note that you already tried the 30-second power reset. Our Frigidaire cooktop repair page covers the rest.
Model compatibility: Frigidaire reuses codes across series and model years, so 11 may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
A jammed key on the touch panel triggers 11 on the older 30-inch induction cooktop.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Frigidaire appliance?
Book a specialist visit for a clear estimate and approval before any repair.
Repair for the discontinued Frigidaire GCCE3070AS, a 30" Gallery electric cooktop. Element, switch and touch-control faults diagnosed in San Francisco.
You submit a request with your appliance model and symptom, we confirm an appointment window, and a technician performs an on-site diagnosis. You then receive a clear estimate and decide whether to proceed before any repair begins.
Yes. We provide an upfront estimate after diagnosis. No parts are ordered or installed until you approve the work, so there are no surprise charges.
Replacement parts are selected for the exact model and confirmed with you before ordering or installation.
Service areas are listed on the Locations page. Contact us with your ZIP code to confirm current coverage for your address.
Ready to get your Frigidaire appliance working again?
Book a repair online or call us — clear estimates and approval before any repair work begins.
