These answers cover the questions we hear most about booking, estimates, model numbers and safety. For symptoms by appliance, see the common problems index, and for display codes use the error code library.
Frequently asked questions: booking and visits
The appliance type, the model number from its label, any code shown on the display and a short description of the symptom. Photos of the label and the problem help. Details about stairs, parking or building access are useful too, particularly in San Francisco walk-ups and condos. If the appliance is built in or stacked, say so, because that changes how the technician prepares for the job.
We serve San Francisco and the wider Bay Area, including San Mateo, Santa Clara, Marin, Alameda, Contra Costa, Napa, Sonoma and Solano counties. The locations directory lists the neighborhoods and cities, from the Sunset and the Mission to the Peninsula, Silicon Valley, the North Bay and the East Bay.
We take requests Monday to Saturday, from 8:00 AM to 7:00 PM. Details you send outside those hours are read when the office reopens.
Yes. Say who should receive the written estimate and who can approve the repair, and mention any access rules for the building, such as a lobby check-in or a freight elevator.
Frequently asked questions: diagnosis, estimates and approval
The technician inspects the appliance, checks the model number and any stored code, and tests the parts that fit the symptoms. The result is a diagnosis, not an automatic repair. Afterward the technician explains what was found in plain terms so you can decide what to do.
Yes. You receive a written estimate that names the fault and the proposed repair. Work begins only after you approve it.
That is your choice. Nothing is repaired without your approval, and you can decline after reading the estimate. If you want time to think or to talk to a landlord, that is fine too.
We cover refrigerators, freezers, ice makers, washers, dryers, stacked laundry centers, dishwashers, ranges, wall ovens, cooktops, microwaves, room air conditioners, dehumidifiers and wine coolers.
Frequently asked questions: model numbers and error codes
It is usually on a label, and the position depends on the appliance. Refrigerators often have it on an inside wall or the door frame, dishwashers on the door edge or inside the tub, dryers and washers around the door opening, and small units on a side panel.
Frigidaire uses different parts and controls across lines and years. The exact model tells the technician which components apply and how the display codes are read. A photo of the label with your booking request is the quickest way to give us that information.
Write it down exactly as shown, then look it up in the error code library. Do one controlled power reset if the code page suggests it, and note whether the code returns. Include it in your booking, together with anything you tried, so the technician does not repeat those steps and can go straight to the likely cause.
Not always. Some codes follow a door that did not latch, a blocked filter or a power interruption. The guide explains which checks are safe for you to try, and a code that keeps returning after those checks is a good reason to book a visit.
Frequently asked questions: safety and what to do first
Power, the breaker or GFCI outlet, the water supply valve, whether the door or lid closes fully, the gasket, and any filter, vent grille or drain screen you can clean without tools. Reading and writing down the code is also useful. Start with the simple items, because a loose plug or a closed valve is a common cause of what looks like a failure.
Do not open panels, test live circuits, touch gas fittings or sealed refrigeration parts, or bypass a switch. These are jobs for a technician, and attempting them can turn a small fault into a larger one or put you at risk.
Leave the home without touching switches and call the gas utility or 911 from outside. Do not use the appliance again until it has been inspected.
Turn the appliance off at the breaker and leave it off. Describe what you saw and smelled when you book, including which part of the appliance it came from.
Stop using it and describe the problem when you book. Water near electricity and repeated breaker trips are both signs to hold off until it has been inspected.
Every home and appliance is a little different, so if your situation is not covered here, add it to your request. Send it with your request through the contact page, or read about our process on the about page.